I got to call SERVPRO of Chambersburg for my water damage

3/20/2019 (Permalink)

A flooded basement from a storm in Franklin County PA

You went downstairs to switch over your laundry and realize your basement is flooded and got to call SERVPRO of Chambersburg, what are they going to ask? 

1. Callers Name/Customer Name - Who will be responsible for decision and billing. 
2. Property Address 
3. Customer Phone Number 
4. Insurance Company, Claim Number, Deductible amount, insurance adjuster(if assigned yet) - Some of these items may not be known right away but are very important to ensure the insurance is able to be communicated with during the process. 
5. What, where, when - What broke, a pipe, toilet overfilled, storm related? What areas of the home is damaged, how big of an area, what kind of flooring? When did it happen?
6. Has the source been corrected or stopped? Before services can be effective by SERVPRO you may need to have a plumber correct or stop the leak.

During business hours 8-5 Monday to Friday you'll speak to a local representative to help guide you threw the next steps. After 5pm your call is routed to a call center who will take down your information to alert the on-call team a customer is in need of emergency services. 

Now that we got the question completed, were scheduling services to begin and load up the vans.