How can SERVPRO work with my Insurance?

12/5/2021 (Permalink)

SERVPRO of Chambersburg is established and trusted with 50+ insurance companies and being a preferred vendor for many. When a customer has a claim there is policies and standards to meet as a service provider. Many of the insurance companies set the expectations in writing with our headquarters and electronic audits to ensure accuracy for performing the billing and job site procedures. The industry standard for preforming services is outlined by the IICRC. From that the insurance can put additional expectation of if for example, if the cabinet of a sink is damaged by water it would require documentation of all sides with immediate notification for adjuster prior to removing. If a provider preforms these services without understanding the expectation of that insurance company, they could risk being compensated for work completed without proper documentation.

When you hire “Joes handmade Service” for your water damage they may be able to get it dry but they removed $2,000 worth of building material that could have been save by a professional remediation company or have proper justification of damage for removal the homeowner may not be compensated for that loss.

A quality restoration company should be in contact with your insurance company threw out the process, direct billing the insurance with programs such as Xactimate, have an understanding of their rules, and be IICRC trained technicians.